What is the kick return policy?We want you to be a happy kick customer and wear your shoes often. You can return or exchange a pair any shoe you purchased at shopkickshoes.com, but please contact us at kickchicks@shopkickshoes.com or (608)782-5425 before returning product to shopkickshoes.com.ONLINE RETURN POLICY **All item(s) must be unworn, unaltered, with original tags and boxes and return must be postmarked within 14 days of receiving product. Shoe box must be unaltered and wrapped during shipping so as not to damage the shoe box. If we receive a returned item that doesn't meet our return guidelines, the product may be sent back to you at your expense. Please make sure your purchase meets our guidelines.** Once your return has been received and approved we will credit the card that you used at the time of purchase. We do not refund shipping costs. Your card will be refunded within 2 business days of receiving the product in the store. Insuring your return packages to shopkickshoes.com is highly recommended. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. In the event of any failure to return goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. **Ship all returns to: kick-115 S. 2nd Street La Crosse, WI 54601** Ship all exchanges to: kick shoes Attn: Returns/Exchanges 115 S.2nd Street La Crosse, WI 54601 INSTORE RETURN POLICY I purchased my shoes in-store at kick; what is my return policy? Products purchased in-store have their own return policy. All returns must be made within 7days, for in-store credit ONLY, showing no signs of wear and with the original receipt. There are no exceptions. I think I received defective/wrong merchandise, what do I do? If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), please notify us (kickchicks@shopkickshoes.com or 608-782-5425) within 3 days of receiving the product. We will do our best to exchange the incorrect product with what you were meant to receive. We do not manufacture our products and we do not offer any warranty. When will my return be refunded? Once your package has been received at kick, your refund will be processed within 2 business days. We will inspect your returned item(s) and then contact you via email with the refund confirmation. Refunds may not show up on your card statement for about four business days. This timeframe varies with each card provider. We do not refund any postal insurance or return shipping charges incured by the customer. Can I return a sale item? Yes. Please follow the same procedures listed above under the kick return policy. |